Blackbox — Never think about marketing again

1. Subscription Cancellation

You may cancel your BLACKBOX subscription at any time through your Settings page or by contacting support. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until that date.

2. Monthly Subscription Refunds

We do not offer prorated refunds for partial months. If you cancel mid-cycle, you will continue to have access through the end of your current billing period.

If you experience a significant service outage or technical issue that prevents you from using the platform, contact us within 14 days and we will evaluate your request on a case-by-case basis.

3. Setup Fee

The one-time setup fee covers data migration, account configuration, and onboarding. This fee is non-refundable once onboarding has begun. If we have not started onboarding, you may request a full refund of the setup fee within 7 days of payment.

4. Free Trial

If you signed up for a free trial, you will not be charged until the trial period ends. You may cancel at any time during the trial at no cost.

5. Performance Guarantee

If the Service does not recover at least 3x your subscription cost within your first 90 days, your following month is free. This guarantee applies once per account and requires active use of the platform (at minimum: uploading customer data and approving AI-generated messages).

6. Disputed Charges

If you believe you were charged in error, contact us at support@roguedynamics.io before filing a dispute with your bank. We will resolve legitimate billing issues within 5 business days.

7. Contact

For refund requests or billing questions, contact us at support@roguedynamics.io.